Services - Baker Ing

OUR SERVICES

Our global network is comprised of three specialist layers of expertise, which enable us to assist at any point in the accounts receivable lifecycle, or indeed, serve as your one-stop solution for all receivables management.

From credit control, to debt collection, through to legal enforcement; we offer direct access to the people, processes and technology required to facilitate fast and cost-effective global action.

SERVICE OVERVIEW

As a global Receivables Management company, there is not a standard solution or process which we apply to each case, as every client requirement is different. We instead operate within our structure of people, processes, data and technology in order to provide a customised, international collections solution which best fits your needs.

Our international team of Credit Directors understand the credit-cycle from beginning to end and, as such, are able to advise at pivotal decisions points, such as when to pursue Legal action.

You always remain in complete control; from being able to personally vet the CVs of credit managers, to having direct 1-2-1 contact with our team for ease of communication and maximum responsiveness to your requirements throughout service provision.

Your service specification is detailed in a formal proposal after an initial consultation in which we will assess the Order to Cash process, Company Culture and Objectives, Key Challenges and any known KPIs.

Our Collection Results are measured and are aligned with our clients’ internal Key Performance Indicators.

OUR PEOPLE

The ‘Team’ is what separates us from any other provider. Typically, a client to most service providers, the ‘Credit Director’ is our ‘Team’.

We offer complete transparency, allowing you to read the CVs of our Collectors, so you can be sure of their capabilities.

All of our team are senior Credit Directors and will be assigned cases based on native-language capabilities and cultural-understanding.

You are also able to agree individual Service Level Agreements with our team which fit your precise needs.

Baker Ing International is a Business Partner who can be trusted to work all client segments and customer tiers because of the guaranteed level of expertise applied; volume/value driven collection workflows detail very differently to high value collections.

We believe costly Legal action should be a very last resort and, whilst it is inevitable in some cases, our mission is to minimise it.

OUR DATA

We offer detailed risk assessment, utilising multiple data sources as part of our standard service.

You will receive a bespoke assessment report, detailing any commercial risks, based on commercial data, financial data and trade credit risk, with particular focus on users of credit insurance and working capital funding.

Our clients benefit from our agnostic multi-source research, as they are no longer dependent on a single credit agency view of risk, plus have access to our consultants who can explain the facts in plain English to help on a day to basis.