UNPARALLELED EXPERTISE WHEN COLLECTION SUCCESS IS CRITICAL
Our clients value us most when failure to collect, or collecting poorly, is simply not an option. Our mission is to minimise the risks of poor performance while enhancing client control, providing bespoke expertise, and offering scalable solutions for receivables excellence.
Our strategy for achieving these objectives is straightforward yet effective. We connect you with the industry’s finest talent – professionals who have been thoroughly vetted, tested, and proven in the field of credit management. Our experts are supported by a robust and reliable global collections infrastructure, designed to empower them in delivering the outstanding results they are known for, and which you rightfully expect.
Our approach is tailored to ensure precision and efficiency in every collection endeavour, reinforcing our commitment to excellence and setting new standards for high-value and sensitive international accounts receivable.
Optimise Performance through Collaborative Excellence
We ensure outstanding performance by fostering a synergistic relationship between our clients, collectors, and our robust collections infrastructure. This collaborative approach guarantees that our clients maintain complete control and oversight, all within a delivery model meticulously crafted to mitigate risks in the collections process.
In our model, no single entity – be it client, collector, or collections infrastructure – risk being a single point of failure. Rather, they function as integral components of a comprehensive system, providing checks and balances against subpar performance. This interconnected framework not only elevates the efficiency of our operations but also reinforces the reliability of our collections strategy.
Our hybrid delivery model marries the best aspects of in-house control and oversight with the unparalleled flexibility, specialised expertise, and scalability of outsourced services. This unique combination allows us to adapt to diverse client needs while maintaining high standards of service.
Moreover, by decentralising our operations, Baker Ing has streamlined business processes, eliminating unnecessary bureaucratic layers. Decision-making is delegated directly to our collectors – each one an experienced credit manager in their own right – ensuring swift, effective communication and fostering direct accountability. This structure empowers our team to respond promptly and effectively, aligning with our commitment to excellence in every aspect of our service.
TAILORED SOLUTIONS FOR YOUR SUCCESS
The first step is always about understanding your unique needs. Our consultants engage with you to identify your specific objectives, ensuring we align our strategies with your goals. Whether it's one-off swift debt recovery or a comprehensive optimisation of your Accounts Receivable cycle, our focus is on what you aim to achieve.
Our approach is not just about providing a service; it's about forming a partnership. We work alongside you, applying our expertise to guide you through every step of the process, from initial consultation to final resolution. With Baker Ing, you gain more than a service provider – you gain a partner committed to achieving receivables excellence.
The process couldn't be easier
Submission
Client sends excel sheets via secure email.
Assessment
Our account managers assess the debt book and assemble a roster of appropriate Credit Managers that are suitable to manage the project.
Shortlist
We assemble a bespoke team to fit the precise requirements. Our client has the opportunity to view the CVs of the team, ensuring full transparency from the get-go.
Confirmation
Upon confirmation from our client, we alert the preferred Credit Manager and upload the debts to our system.
First Contact
The first contact is made by the Credit Manager within 24 hours of client confirmation.
Planning
Within 48 hours the debtor is assessed by the Credit Manager. They will research the company to ascertain risks of recovering payment (e.g., insolvency) which can be mitigated, and any leverage points which can be used to speed-up payment (e.g., the company part of a bigger, solvent, company group).
Verbal Contact
The Credit Manager will then make verbal contact with the debtor before any written communication, in order to establish a relationship.
Process Journey
Credit Manager determines the collection process journey, based upon their assessment of the debtor and the first-contact outcome. They will log the optimum process in our system to ensure maximum efficiencies are achieved.
Referral
If the case needs referring, then the Credit Manager will send it back to head office, via our system. The case will then be picked-up by our legal or restructuring team, as appropriate.
Client Control
Our Client is free at any time to intervene and take control of the process, reporting, or any other action desired.
Reports
We deliver weekly reports and logs of activity to our clients.
Direct Contact
You will have a direct 1-2-1 with our team throughout your case.
- Impactful services delivered by a worldwide nexus of credit professionals -
InternationalCredit Control
InternationalDebt Collection
