ABOUT US
Designed by Credit Directors, Tailored for Credit Leaders
In 2015, Baker Ing was established with a clear mission: to revolutionise the way high-value and sensitive receivables are managed. We recognised the need for a more nuanced and customised approach, and we’ve been fulfilling that need ever since. Our team’s deep-rooted expertise in credit management enables us to understand and effectively respond to our clients’ unique challenges.
Evolving Beyond Traditional Collection Agencies
At the forefront of high-value and sensitive receivables management, Baker Ing distinguishes itself from traditional collection agencies. Our focus is on delivering a blend of services, practices, and insights specifically tailored for the intricate management of high-value, sensitive accounts receivable. This approach addresses a gap often found in standard collection practices and is crucial for the sophisticated clientele we serve.
Forged by Industry Experts for Unmatched Expertise
Founded by Credit Directors for Credit Directors, Baker Ing embodies the ideal solution for discerning credit managers. Our deep understanding of the challenges and necessities in managing sensitive receivables ensures our services are precisely aligned with the high standards and specific needs of our clients.
Reputation Built on Control, Flexibility, and Niche Expertise
Our reputation in global credit management is a testament to our unique approach, combining stringent in-house control with the adaptability of outsourced services. Baker Ing’s niche expertise and scalable solutions cater to the dynamic nature of international receivables management, adhering to the highest standards of service. This blend of control and flexibility positions us as a preferred partner for global brands.
Trusted Worldwide for Managing High-Stakes Receivables
We pride ourselves on being a reliable partner, particularly where poor performance is simply not an option. Our dedication to excellence and reliability has earned the trust of leading Credit Directors and businesses globally, and our track record in managing international debt is a clear indicator of our commitment and expertise.
Explore how Baker Ing sets a new standard in high-value, sensitive receivables management, aligning with the needs of sophisticated businesses and credit professionals worldwide.
Lisa Baker-Reynolds
Co-Founder & CEO
Lisa, co-founder of Baker Ing International, offers 17 years of deep expertise in International Credit & Collections. She’s a specialist in Credit Risk and operational Credit Management, known for her pivotal role in automating credit processes for multinational corporations and for her advanced strategies in Debt Collection and Litigation. Her contributions are crucial in driving efficiency and effectiveness in client credit operations.
Sarah Ing
Co-Founder & COO
With a remarkable 20-year career in the credit industry, Sarah brings extensive experience that spans from software to operations management. Her expertise shines in client services and global relationship building. As one of the founding partners of Baker Ing, Sarah plays a pivotal role in ensuring the smooth delivery of our services. Her dedicated focus on client support and optimising collections make her an invaluable member of the team, with her deep industry knowledge underscoring her commitment to excellence in receivables.
Chris Snelson
CFO
Chris Snelson brings over 20 years of expertise in the credit industry to Baker Ing as our CFO. Distinguished by his tenure at VF Corporation and Auto Windscreens Ltd. His innovative approach to credit management and operational efficiency, coupled with his engaging leadership style, has significantly advanced Baker Ing’s financial strategy and operations. Chris’s role as a Director at the Association of International Credit Directors & Professionals further underscores his industry-wide impact and deep knowledge.
Liz Dotter
Head of Credit& Legal
As our Head of Credit & Legal at Baker Ing, Liz plays a crucial role in enhancing our clients’ receivables and management. With extensive experience, she focuses on effective collections and legal recoveries, directly contributing to improved revenue and customer satisfaction. Her approach is practical and results-driven, ensuring that our core services in debt recovery and legal support are both efficient and customer-friendly. Liz’s expertise is a key asset to Baker Ing, offering our clients reliable and sophisticated receivables management solutions.
Claire Goode
Service DeliveryDirector
Claire, as Baker Ing’s Service Delivery Director, is a vital contributor to our operational excellence. Her extensive experience in credit management, spanning almost 20 years, has been integral in enhancing our client onboarding and service delivery processes. Her expertise in operational support roles, coupled with a focus on process efficiency and performance management, ensures that our clients receive top-tier service. Claire’s role is crucial in aligning our internal processes with client needs, making her an invaluable asset to both our team and our clients. Her approach is not only about maintaining high standards but also about delivering a client experience that sets Baker Ing apart.
Shaun Rees
Product & RiskDirector
Shaun Rees, our Product & Risk Director at Baker Ing, brings valuable experience from his tenure at VF Corporation, enhancing our approach to credit risk management. Skilled in creating effective risk strategies and driving product development, Shaun plays a key role in keeping Baker Ing at the forefront of handling high-value, sensitive accounts. His contributions in sector-specific analysis and credit strategy demonstrate his dedication to client-centred service. Shaun’s expertise is instrumental in our commitment to providing tailored and effective receivables management solutions.
Integrity in Every Interaction:
At Baker Ing, our commitment to integrity is unwavering. We understand that trust is the foundation of our relationships with clients. In every interaction and decision, we adhere to the highest ethical standards, ensuring honesty, fairness, and respect for all parties involved.
Transparency as Our Guiding Principle:
Transparency is central to our operations. We believe in clear communication with our clients, providing detailed and accurate reporting on every account. This approach not only fosters trust but also ensures that clients are fully informed and can make decisions based on comprehensive and reliable data.
Client Confidentiality:
Protecting our clients’ sensitive information is paramount. We employ robust data security measures and uphold strict confidentiality policies to safeguard client data. Our team is trained regularly on data protection and privacy laws, ensuring compliance and security in every aspect of our work.
Ethical Collection Practices:
We are committed to ethical collection practices that respect the dignity of all individuals involved. Our approach is compliant with international standards and local regulations, ensuring that we conduct our business in a manner that is both effective and respectful.
Respect for Cultural and Legal Differences:
Our global reach requires an acute awareness of cultural and legal differences. Our team is equipped with the knowledge and skills to navigate these complexities, ensuring that our practices are not only legally compliant but also culturally sensitive.
Commitment to Continuous Improvement:
We strive for excellence in all that we do, and this includes a commitment to continuous improvement. We actively seek feedback, engage in regular training, and stay abreast of industry developments to enhance our services and maintain our position as leaders in international receivables management.
Impactful services delivered by a worldwide nexus of credit professionals.
InternationalCredit Control
InternationalDebt Collection
