credit control

The recent collaboration between Baker Ing and Esker isn’t just another corporate alliance. It’s a signal that the financial services industry is ready to embrace a new era of innovation and efficiency.

This partnership is about harnessing each company’s strengths to not only enhance service offerings but also reshape how businesses manage their financial operations globally.

Baker Ing’s meticulous approach to receivables management, combined with Esker’s automation capabilities, sets a new standard. 

It’s about turning reactive financial tracking into a proactive, strategic function that drives business growth.

What makes this partnership special is not the technology alone but the cultural shift it represents within the financial sector. This collaboration breaks down the silos between traditional finance roles and modern IT-driven enhancements. It’s a bold move towards a more integrated, transparent financial ecosystem where efficiency and innovation are at the forefront.

As we watch this partnership unfold, the question isn’t just how Baker Ing and Esker will benefit but how their collaboration will pave the way for new industry standards. With each company bringing their best to the table, the future of financial management looks promising.

In today’s business landscape, trust is everything. It’s the foundation of strong client relationships and successful business operations. Yet, traditional credit control methods, with their lack of transparency, often undermine this crucial trust.

Today, we’re changing that. We’re excited to introduce Fusion, a groundbreaking new service that transforms credit control into a transparent, trustworthy, and efficient process.

For too long, credit control has operated in the shadows. Clients were kept in the dark, unaware of the processes impacting their finances. This “white label” approach can in many instances lead to confusion and erode trust. Modern clients demand more. They deserve a credit control process that is clear, open, and efficient.

Fusion is not just another service; it’s a partnership that redefines how credit control should work. By co-branding with Baker Ing, a name synonymous with excellence in credit management, Fusion creates a visible, seamless collaboration. Clients see a united effort, combining your company’s strength with our expertise, ensuring their accounts are handled with utmost integrity and respect. Instead of hiding behind a single brand, Fusion operates openly.

Fusion’s communication strategy is revolutionary. Every interaction – be it a letter, call, or email – is tailored to reflect both your branding and ours. This personalised communication is professional, respectful, and highly effective. 

Fusion operates on a no-win, no-fee basis. Traditional credit control services often come with hefty retainers and no guarantees. Fusion changes this. You only pay for success. This performance-based model aligns our incentives with yours, ensuring you get value for your investment and reducing financial risk.

Fusion offers detailed account management. Comprehensive account statements keep clients informed and engaged, providing clarity and fostering cooperation. These statements include invoice numbers, dates, due dates, currency values, interest, and total amounts due, eliminating confusion and encouraging a collaborative approach to resolving overdue accounts. Switching to Fusion is seamless. 

Fusion redefines credit control by enhancing transparency and building trust. It’s not just about getting paid; it’s about how you get paid. With Fusion, you benefit from a clear, efficient, and respectful approach that enhances client relationships and improves your cash flow. Discover how Fusion can transform your credit control process. 

In a striking revelation, the Audit Reform Lab at the The University of Sheffield, has exposed a significant flaw in the audit processes of major UK companies. The study discovered that three-quarters of audit reports failed to raise alarms about impending bankruptcies. This oversight obviously raises critical questions about the effectiveness of financial oversight practices and the role of auditors in safeguarding the financial health of companies and the risks to those they deal with.

Auditors are vital in assessing a company’s financial statements and ensuring they present a true and fair view of its financial position. However, the research has revealed that a majority of these reports failed to include a “material uncertainty related to going concern” warning. This is important because it signals to stakeholders that there are significant doubts about the company’s ability to continue operating for the foreseeable future. The omission of such warnings suggests that auditors are either not detecting these risks or are not adequately communicating them.

The ramifications are profound. When companies collapse without prior warning, it leads to significant financial losses for investors, creditors, and other stakeholders. Moreover, it undermines the trust and reliability that are fundamental to the audit profession. If stakeholders cannot rely on auditors to provide accurate and timely warnings, the entire financial oversight system is called into question.

This is not new news to savvy credit managers, though. We’ve known for many years now that it is essential not to rely on audit practices but rather to explore how advanced receivables management can aid them by providing a more robust framework, alongside financial reporting, for identifying and mitigating risks.

We believe that by leveraging advanced analytics, artificial intelligence, and a comprehensive approach to risk assessment, companies can enhance their financial oversight and avoid the kinds of pitfalls that have led to many creditors being burned by these high-profile ‘sudden’ collapses.

The findings of the Audit Reform Lab are nothing short of alarming. The report scrutinised audit reports from the 250 largest publicly listed companies that collapsed between 2010 and 2022, and the results were eye-opening:

Even more troubling is the fact that these audit failures were often coupled with firms declaring dividends despite clear signs of financial instability. For instance, Entu (UK) PLC and Utilitywise PLC both paid dividends whilst having negative net asset balances—a strong indicator of insolvency risk. This behaviour suggests that not only were auditors failing to warn about potential bankruptcies, but they were also overlooking significant red flags that should have prompted more conservative financial management.

For credit managers, the accuracy of financial reports is paramount. We depend on auditors to identify and flag risks that could jeopardise the financial stability of trading partners. When auditors fail to perform this critical function, the consequences can be far-reaching. Misinformed credit decisions, unanticipated financial losses, and a general erosion of trust can result, undermining the very foundation of trade credit, not to mention the system of financial oversight itself.

We know that combining detailed audit information with traditional financial data enhances the predictive power of risk models. This integration helps uncover potential red flags, such as liquidity issues or management problems that might not be immediately apparent from financial statements alone. Enhanced analytical techniques, such as forensic accounting and advanced data analytics, provide a comprehensive view of a company’s financial health by examining footnotes, off-balance-sheet items, and detailed cash flow analyses.

Requesting comprehensive financial disclosures from customers, where possible, including qualitative insights about market conditions, management challenges, and future outlooks, is incredibly useful for identifying early signs of distress. These disclosures, combined with advanced credit risk models that incorporate both financial metrics and qualitative data, improve the accuracy of risk predictions. Models should be adaptive, however, ideally leveraging machine learning to continuously refine risk assessments based on the latest data.

Efficient debt collection practices are no less important for maintaining cash flow and minimising bad debt. Integrating advanced collection strategies into receivables processes ensures a more systematic and successful recovery process. Structured collection tactics, triggered and prioritised based on customer and market data, are critical for efficient recovery to act as a hedge against default risk.

AI and automation again play an increasingly significant role. Utilising such tools to automate reminders, track payment behaviours, and predict defaults can streamline operations, reduce costs, and improve recovery rates. These tools also provide predictive insights that help prioritise collection efforts based on customer risk profiles. Automated systems trigger real-world action, track payment patterns to identify high-risk accounts, and suggest tailored collection strategies for different customer segments.

The findings from the Audit Reform Lab report highlight a glaring deficiency in traditional auditing and risk management practices, which have failed to provide timely warnings of impending financial distress. This shortfall highlights a pressing need for more robust risk management and financial oversight tactics. For credit managers, the implications are real — relying solely on traditional audits and financial reporting is insufficient for safeguarding against the risk of insolvent customers.

At Baker Ing, we believe that precision receivables are essential to bridge this gap. By integrating advanced analytics and cutting-edge technology, we can obtain early and accurate identification of financial risks. This proactive approach is vital for detecting potential issues before they escalate into crises, ensuring that companies can navigate financial uncertainties more effectively.