1. What’s your background?
My life has been filled with international experiences.
I’ve studied Business Economics in Italy, where I am from originally, and at the University of Malaga, Spain.
Before entering the credit profession, I worked in the tourism sector in Dublin, thanks to a European Commission funding program called Leonardo da Vinci. I lived there for two and half years, where I improved my English, business development and sales skills.
Upon my return to Italy, thanks to my language skills and economic knowledge, I entered the credit collection industry whilst working in an International legal office. As my career developed, I once again moved abroad in 2012, following the call of the wonderful multicultural city, London. Here I had the opportunity to further specialise in international debt recovery, and I met Liz Dotter, who is now Legal Director at Baker Ing. I’m thrilled to be working with her again.
2. What is your role at Baker Ing?
I am International Legal Manager. This means I am responsible for the performance management of our Global Legal Network of Partners. I ensure all international pre-legal and legal accounts are run smoothly, cost-effectively, and that our clients are kept fully informed and well-advised at all times.
3. What do you bring to the table?
I think my greatest contribution is going to be over a decade of focused experience in the field of legal action within debt collections. I have deep knowledge in this area, built over time dealing hands-on with debt collection in all scenarios. I understand the challenges that UK and international legal procedures can present to our clients and the concerns they may have, which can stop them from pursuing their rights and successfully collecting what they are owed.
I also would like to ensure my role contributes to Baker Ing’s ethos of outstanding client care. I believe my personal capabilities and approach to work will add to our clients’ favourable experience when dealing with the company. I hope to ensure that listening, understanding and tactful negotiation is central to our approach in all cases.
4. What made you want to work for Baker Ing?
I have full confidence in Baker Ing as a company because I know the management team are professional, dedicated people. I have observed Baker Ing deliver results and gain a well-warranted reputation within the profession. I wanted to be associated with a leading example of excellence within my profession.
5. What do you like about working in credit?
I enjoy being the point of contact for clients in helping them recover what they are owed!
6. What do you want for Christmas?
A new pair of sunglasses to wear when I ride my bike on the hills…Or perhaps a new pair of basketball shoes?…I’ll leave it to Santa to decide.